Frequently Asked Questions (FAQ)

Most of our repairs are completed in 30 minutes flat for parts in stock (iPhone screen, battery). For more complex repairs or those requiring part orders, a deadline is announced when checking availability with the supplier. We call you back as soon as the part is received.

Yes, all our repairs are guaranteed parts and labor. The warranty duration varies depending on the type of repair (generally 6 to 12 months). We use certified Premium quality parts.

We exclusively use Premium quality parts, tested and certified. These parts are selected for their reliability and durability, ensuring optimal performance for your device. All our parts are covered by our warranty.

The diagnosis and quote costs 19€. This amount is fully deducted if you have the repair done with us, so the diagnosis becomes free. We analyze your device and offer you a detailed quote. You are free to accept or refuse our repair proposal.

Yes, in most cases! 80% of our repairs are completed in less than 2 hours for parts in stock. Express repairs (screen, battery) are done in 30 minutes flat. For more complex repairs or if we need to order a part, we inform you of the deadline before accepting.

If your device is still under manufacturer warranty, we recommend contacting the manufacturer first (Apple, Samsung, etc.). The repair will be free if the problem is covered by the warranty.

⚠️ Warning: A repair outside the official network may void the manufacturer warranty. However, if:

• The warranty is expired
• The damage is not covered (breakage, oxidation)
• Manufacturer deadlines are too long (sometimes 2-3 weeks)

→ We can intervene quickly with our own warranty!

The diagnosis and quote costs 19€. However, this amount is fully deducted if you have the repair done with us, so the diagnosis becomes free!

We take the time to analyze your device in depth and offer you a detailed transparent quote. You are completely free to accept or refuse without obligation.

Yes, we handle water damage! Oxidation is one of our specialties.

🚨 Emergency steps if your device falls in water:

1. Turn off immediately the device (do not turn back on!)
2. Remove the SIM card if accessible
3. Dry the outside with a soft cloth
4. DO NOT use a hair dryer (risk of damage)
5. Bring it to us AS SOON AS POSSIBLE (within 24-48h max)

💡 Our intervention: Complete disassembly, component cleaning, anti-oxidation treatment, thorough testing. Success rate: ~60-70% depending on intervention speed.

In most cases, yes! A black screen can have several causes:

• Broken screen → Screen replacement (most common repair)
• Dead battery → Device discharged and no longer charging
• Defective backlight → Repairable
• Disconnected screen connector → Simple repair
• Software problem → Reset or restore
• Damaged motherboard → More complex but sometimes repairable

Our diagnosis (19€, free if repair) will identify the exact cause. In 85% of cases, it's repairable!

We use Premium quality parts, also called high quality compatible parts.

📱 Difference between types of parts:

• Original Apple/Samsung parts → Extremely expensive, reserved for official networks, very high price
• Premium parts (what we use) → Equivalent quality, tested, certified, 6-12 month warranty, affordable price
• Low-end parts → Not reliable, we NEVER use them

✅ Result: You get the same quality as an original part for a more reasonable price, with our warranty!

It's very rare, but in case the repair doesn't solve the problem:

Our goal: your satisfaction! If we can't repair, we don't charge you anything.

• No payment → You don't pay if the device isn't repaired
• Free diagnosis → Diagnosis fees are canceled
• Alternatives → We offer you solutions (buyback, other repairs)
• Total transparency → We explain why and explore all options

No, we don't offer at-home service for now. All our repairs are done in our equipped workshop to guarantee:

💡 Solution: You can drop off your device and pick it up the same day in 80% of cases. We're located in downtown Amiens, easily accessible.

• Safety: Dust-free environment, professional tools
• Quality: Thorough testing on our equipment
• Warranty: Systematic quality control
• Speed: Immediate access to all our parts

06.69.53.57.80

You can make an appointment:

• By phone: 06.69.53.57.80
• By WhatsApp
• Via our contact form
• Directly at the shop (Mon-Sat 10am-7pm)

Yes, we accept:

• 💳 Credit card (Visa, Mastercard, American Express)
• 📄 Check
• 🔵 PayPal
• 📱 Paylib
• 🏦 Bank transfer
• 💶 Cash

Payment is made upon delivery of the repaired device.

We repair all brands: Apple (iPhone, iPad, MacBook), Samsung, Huawei, Xiaomi, Oppo, OnePlus, Sony, LG, and many others. If we don't have the part in stock, we order it within 24-48h.

📍 Complete address:

SAV Phone and Pad
19 rue Maréchal de Lattre de Tassigny
80000 Amiens

🚗 How to get here?

• By car: Public parking nearby (Jacobins Parking 3 min away)
• By bus: Lines 2, 6, 8 - Stop "Jacobins"
• On foot: 8 min from Amiens train station

→ See detailed access map

Yes! Several parking options in immediate proximity:

• 🅿️ Jacobins Parking: 3 minutes walk (paid)
• 🅿️ Street parking: Around the shop (paid, blue zone)
• 🅿️ Cathedral Parking: 5 minutes walk

Yes, absolutely! You can come without an appointment during our opening hours:

💡 Recommendation: For complex repairs or if you prefer to be sure of our availability, making an appointment is advised (but not mandatory).

⚡ Emergency? Call us at 06.69.53.57.80 - we do our best to receive you quickly!

We are open on public holidays only by appointment and for emergencies.

📞 For public holidays:

• By appointment: Call us at 06.69.53.57.80 to make an appointment
• Emergencies: We remain reachable by phone for urgent repairs
• Adapted hours: Check our Facebook page for exceptional hours

Yes! Our team is multilingual to better serve you:

• 🇫🇷 French: Main language
• 🇬🇧 English: Fluently spoken
• 🇸🇦 Arabic: Fluently spoken
• 🇪🇸 Spanish: Fluently spoken

Feel free to express yourself in the language you're most comfortable with!

For now, we don't have a regular delivery service. You must drop off and pick up your device at the shop.

💡 Special cases:

• Businesses: For large orders, delivery possible → Contact us
• People with reduced mobility: Case-by-case solutions
• Emergencies: We consider any special request

📞 Contact us at 06.69.53.57.80 to discuss your situation!

🔄 First, try a forced restart:

If this doesn't work, possible causes:

Bring your device for a diagnosis (19€, free if repair). In 80% of cases, it's quickly repairable.

• 🔌 Defective charging port (oxidation, broken or dirty connector)
• 🔋 Dead battery (no longer holds charge)
• 🔧 Damaged motherboard (charging circuit)
• 💻 Software problem (rare but possible)

💡 Our diagnosis (19€, free if repair) will identify the exact cause. Quick repair in most cases (connector or battery replacement).

✅ Our solution: Express repair in 30 minutes for most models (iPhone, Samsung, Huawei). Free quote upon device presentation. Guaranteed Premium quality parts.

🔄 First try a forced restart (see question "My phone won't turn on").

If touch still doesn't respond:

• Defective screen protector → Remove it temporarily to test
• Broken screen → Touch panel is damaged (repair needed)
• Software problem → Calibration or reset
• Defective connector → Reconnection or replacement

Slight heat is normal during intensive use (games, videos, charging). However, significant overheating is abnormal!

• Defective or end-of-life battery
• Apps running in background
• Software problem (virus, system bug)
• Internal short circuit (DANGER)

Yes, it's repairable! Black spots generally indicate a damaged LCD screen.

⚠️ Warning: Black spots expand over time! The longer you wait, the bigger they get. Repair quickly before the entire screen is black.

✅ Solution: Complete screen replacement. Repair in 30 minutes for most models.

1. TURN OFF immediately (NEVER turn back on!)
2. Remove case and all accessories
3. Remove SIM card (save your contacts)
4. Dry the outside with a soft cloth
5. Put in DRY rice (absorbs moisture) for 24h

❌ NEVER:

Yes, it's often repairable!

• Dirty lens → Clean gently with microfiber cloth
• Scratch on lens → Camera glass replacement
• Defective camera → Camera module replacement
• Focus problem → Calibration or replacement

It's a common and repairable problem!

Random restarts are frustrating but often solvable!

It's one of the most common problems!

The green line (or colored) is a classic sign of damaged screen, particularly on recent iPhone and Samsung.

✅ Solution: Screen replacement in 95% of cases. If recent manufacturing defect on certain models, manufacturer warranty possible.

The buyback price depends on several criteria:

✅ Free and immediate estimate in store! Come with your device, we offer you a price on the spot. Immediate cash payment if you accept.

• Model and brand (iPhone 15 > iPhone 8, Samsung Galaxy S23 > A53)
• General condition (excellent, good, average, broken)
• Features (everything works? screen OK? battery OK?)
• Storage capacity (256 GB > 64 GB)

Yes, we buy back all smartphones, tablets and computers, even broken or locked. We offer immediate estimate and cash payment. Visit our Buyback page for more information. Buyback pour plus d'informations.

It depends on the situation:

📋 Process in 5 simple steps:

Yes, it's possible! We offer exchange with trade-in formulas.

Yes, we buy back ALL phones, even very old ones!

Bring your old device, we'll tell you immediately if it has trade-in value or if we recycle it for free.

→ Get my device valued

No, we never touch your data!

📱 Our policy:

• We never consult your photos, messages, contacts
• We erase nothing without your explicit consent
• Hardware repairs: Your data remains intact (screen, battery, etc.)

💡 Advice: Always make a backup before repair (iCloud, Google Drive, computer) as a precaution.

We strictly respect the confidentiality of your data. We never consult it and recommend backing up before any repair. If a reset is necessary, we inform you beforehand.

Yes, for express repairs!

We strictly respect your privacy:

🔒 Alternative: For simple hardware repairs (screen, battery), we don't need your code. Device can remain off or locked.

We NEVER consult your personal data, by ethics and respect.

🔒 Our commitment:

• Absolute confidentiality guaranteed
• No viewing of photos, messages, contacts
• Total respect for your privacy
• Team trained in data respect

⚖️ Legal framework: We comply with GDPR (General Data Protection Regulation). Your data remains yours.

Yes, we repair ALL iPhone models, from iPhone 5S to the latest models (iPhone 15 Pro Max included)!

Yes, a non-Apple repair can void manufacturer warranty.

06.69.53.57.80

Yes! We use Premium OLED screens for iPhones originally equipped with OLED screens.

It's a known problem after impact.

This message indicates your battery is worn and must be replaced.

⚠️ If "Battery Health Unavailable" or "Counterfeit Battery" message after repair elsewhere → Installed battery not recognized by iOS. We can replace it with a compatible Premium battery.

A new battery lasts on average 2 to 3 years, depending on your use.

It's a clear sign of defective battery. The battery can no longer provide necessary power.

✅ We replace the battery urgently and verify no other component is damaged. Don't take any risk!

Yes, we repair MacBooks, laptops and desktop computers!

06.69.53.57.80

Yes! We offer a complete cleaning and optimization service.

Yes, in most cases we can considerably improve performance!

Yes, we repair all tablets!