At SAV Phone and Pad in Amiens, each repair follows a rigorous 7-step protocol. This methodology, refined since 2018, guarantees quality, speed and transparency. Here is the complete detail of our process.
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Complete Process Visualization
From your arrival to warranty: 7 steps traced
⏱️ Average total duration: 58 minutes (from your arrival to return)
The 7 Detailed Steps
Welcome and Technical Diagnosis
Upon your arrival at 19 rue Maréchal de Lattre de Tassigny in Amiens, a qualified technician takes charge of your device for a complete diagnosis. Visual diagnosis is free, written quote costs €19 (free if repair is performed).
Actions performed:
- Problem listening: Precise description of the breakdown by the client
- Visual examination: Screen, chassis, buttons, connectors check
- Functional tests: Touch, sound, cameras, connectivity, battery
- In-depth diagnosis: Use of professional tools (testers, software)
- Cause identification: Precise determination of the origin of the breakdown
Equipment used:
- Professional battery tester (capacity, charge cycles)
- Multimeter for electrical circuits
- Binocular magnifier (motherboard components)
- iOS/Android diagnostic software
Detailed and Transparent Quote
Following the diagnosis, we establish a quote detailing the necessary parts and the labor rate.
Quote content:
- Spare parts: Unit price
- Labor: Flat rate according to complexity
- Repair time: Estimate according to part availability (express 30 min if in stock or deferred)
- Warranty: Duration (6 months) and conditions
- Total incl. tax: Final price with no hidden fees
Your freedom:
- ✓ Free visual quote, written quote €19 (free if repair is performed)
- ✓ Quote without commitment
- ✓ Honest advice (sometimes "don't repair, change device")
- ✓ Validation required before any intervention
Quality Parts Supply
Once the quote is validated, we check the availability of the part in stock. For common models (iPhone 12-15, Samsung S20-S24), we have permanent stock.
Stock management:
- Permanent stock parts: iPhone 11 to 15 screens, iPhone/Samsung flagship batteries, charging connectors
- Express order: 24-48h delivery for rare parts
- Trusted suppliers: Rigorous selection of our suppliers
Parts quality:
- OEM OLED screens with original controller
- PREMIUM Batteries with authentic regulation chip
- QUALITÉ Quality tests before installation
Repair by Qualified Technician
The repair is performed in our workshop visible from the store, by a technician trained in the specifics of your device (iPhone, Samsung, Huawei, etc.).
Repair protocol:
- Anti-static environment: Protection of sensitive electronic components
- Specialized tools: Precision screwdrivers, suction cups, spatulas, soldering station
- Standardized procedure: Respect of manufacturer protocol
Average durations by repair type:
| Repair type | Average duration |
|---|---|
| iPhone screen | 28 min |
| iPhone battery | 18 min |
| Samsung screen | 35 min |
| Charging connector | 42 min |
| Motherboard repair | 2h15 |
Quality Tests
Once the repair is completed, we systematically perform a battery of tests to guarantee the proper functioning of your device.
Checklist of tests performed:
- ✓ Test 1: Startup and display (logo, brightness, colors)
- ✓ Test 2: Multi-touch
- ✓ Test 3: Physical buttons (volume, power, vibrator)
- ✓ Test 4: Charge and battery (charger recognition, percentage)
- ✓ Test 5: Software (restart, native applications)
What happens if a test fails?
If a single test fails, we resume the repair WITHOUT ADDITIONAL COST until complete validation.
Cleaning and Finishing
Before returning your device, we perform a complete cleaning to return it to you in impeccable condition.
Finishing operations:
- Screen cleaning: Microfiber cloth + antistatic product
- Final verification: Visual control of the repair
Device Return and Formalized Warranty
Upon return, you receive your device accompanied by a detailed invoice which serves as a contractual warranty.
Documents provided:
- Complete invoice: Parts detail (ref., serial no.), labor, warranty
- Warranty conditions: Duration, exclusions, procedure in case of problem
- Usage advice: Battery optimization, screen protection
SAV Phone and Pad Warranty:
| Part type | Warranty duration | Coverage |
|---|---|---|
| Screens (iPhone/Samsung) | 6 mois | Part + labor |
| Batteries | 3 mois | Part + labor |
| Connectors, cameras | 6 mois | Part + labor |
| Motherboard repairs | 6 mois | Intervention only |
After-sales service:
- 📞 Technical hotline: 06.69.53.57.80
- ⚡ Warranty intervention within 24h
- ✓ No file fees in case of problem
Why This Methodology?
1. Total Transparency
Each step is clear and detailed. You know exactly what is done on your device, with which parts, and for what price.
2. Guaranteed Quality
Systematic tests ensure the proper functioning of your device before return. You leave with a functional device.
3. Customer Respect
Free visual diagnosis, written quote €19 (free if repair performed), quote without commitment, honest advice (even if it means losing a sale). Our goal: your long-term satisfaction.
Frequently Asked Questions
Can I attend the repair?
Direct answer: Our workshop is visible from the store, but for insurance and technician concentration reasons, we do not allow customer presence in the workshop. You can observe from the window.
What happens if the repair fails?
Direct answer: If we fail, you only pay the €19 quote as announced. Your device is returned to you in its initial state.
Are my data protected?
Direct answer: We NEVER consult your personal data. For repairs requiring tests (photos, calls), we ask for your code if needed, in your presence. GDPR compliance guaranteed.